Corporate Responsibility

Targets 2007

IN A HIGHLY COMPETITIVE MARKETPLACE, VISIBILITY DRIVES SALES
We chamfered the balcony edge to improve sightlines between ground and first floor levels. This subtle adjustment improves our retailers’ branding and helps them attract shoppers.

Assurance by Bureau Veritas*

In line with our corporate responsibility focus areas, we have identified Key Performance Indicators (KPI) to be monitored year on year, and have set objectives and targets for 2007; below are just a selection of the objectives and targets. Please refer to the online Corporate Responsibility Report for the full version.

Corporate responsibility management

Objective: Implement effective corporate responsibility management processes

Targets:

Developments team to implement a management system and certify to the ISO14001 standard.
Review our approach to carbon management and build on existing climate change mitigation and adaptation strategies.
Develop systems to amalgamate Group-wide data for corporate responsibility reporting.

British Land people

Objective: Ensure effective staff recruitment, retention and performance

Target:

Review Human Resources strategy and Key Performance Indicators.

KPI:

Turnover of staff.
Lost days/sickness.
% of pre tax underlying profit given to staff volunteering initiatives and sponsorship.

Occupiers and suppliers

Objective: Deliver improved customer satisfaction

Target:

Undertake an occupier survey and achieve 30% improvement in overall satisfaction rating from 2005.

KPI:

Average occupier satisfaction rating (%).

Objective: Engage with first tier suppliers (consultants and contractors) to raise awareness on environmentally and socially sound goods and services

Target:

Distribute Corporate Responsibility System Documentation Guide to all managing agents and development project teams.

KPI:

% of timber from Forest Stewardship Council (FSC) or equivalent certified sustainably managed sources.

Regeneration

Objective: Contribute to the regeneration of socially deprived areas where we operate

Target:

Continue to raise awareness and uptake of the Scottish Vocational Qualification in Retailing which is delivered through the Glasgow Fort Partnership for employees and occupiers at Glasgow Fort. Target 60 participants signed up to the course in 2007.

KPI:

% of construction employment that is drawn from the local community.
% of employees at Meadowhall from the local community.

Community

Objective: Manage relations with communities to achieve social and business benefits

Target:

Employees to work with children from two primary schools in Camden on an architecture based project.

KPI:

% of managed properties where British Land actively engages with the community.

Resource use

Objective: Promote efficient use of energy

Targets:

Work with Broadgate occupiers to pilot the inclusion of their energy data within the performance benchmarking process.
Complete decentralised low carbon energy feasibility studies at York House and Broadgate.

KPI:
For common (landlord) areas of managed properties:

CO₂ per m².
KWh of energy used per m².
% of energy from Climate Change Levy exempt sources.

For developments:

% better than Building Regulations Part L2: 2006.

Waste management

Objective: Minimise waste and maximise recycling and the amount of recycled content in materials used

Target:

Work with site-managers and managing agents to improve the sharing and reporting of waste management information and data across our managed portfolio.

KPI:

Average target % of waste to be recycled on developments.
Average target % of recycled content of materials by value on developments.
% of waste to landfill at Broadgate, Meadowhall and Regent's Place.

Biodiversity

Objective: Safeguard and enhance biodiversity.

Target:

Prepare site-specific Biodiversity Action Plans for Leeds Westside Shopping Park and Oxford Shopping Park.

KPI:

Number of managed properties covered by Biodiversity Action Plans.

*Independent assurance statement by Bureau Veritas. For more details please see the CR Report 2006: www.britishland.com/crReport/2006